No refunds or returns for painted items. We offer a free refund or exchange within 14 days of when your order was shipped on unpainted and undamaged items. Item(s) must be returned in original packaging. Once the returned item(s) are received by us, the refund or exchange will be processed. Please send an email to corvidcreationspdx@gmail.com for instructions on where to send returns. Gift Cards are exempt from refunds.